The continuing success of any business depends upon its ability to initiate and develop customer relationships.

Technology systems provide a framework for this activity but only quality personnel interacting with customers can develop relationships, trust and brand loyalty.

Our Call Agents are sourced from within the Cardif Pinnacle or via market leading recruitment agencies; they are of the highest standard!

Candidates for interview are selected according to strict criteria which provide the basis for a competency-based assessment interview. The ability to communicate is viewed as the most important skill.

Staff motivation is maintained by a mix of financial incentives, bonuses and competitions. Staff morale and individual excellence are also encouraged by a variety of self-development opportunities which also enhance performance.

These opportunities include NVQ's and the nationally recognised "Skills for Life" programme.

The Executive Board of FTS comprises Mark Cleary, Managing Director, Chris Mills and Steve Williams, joint Managing Directors of Cardif Pinnacle, Tony Dreyer, Group Finance Director.

Mark Cleary is supported by a team of specialist senior managers with expertise in Call Centre Operations, Client Services and Business Development.

Additional resources drawn from Cardif Pinnacle include Legal services, Regulatory compliance and Human Resources.

FTS operates a 'flat' management structure; each Executive Manager is empowered to make decisions and drive results.

FTS is primarily a 'people' business. The quality of the services we provide depend on the skills and experience of our staff and the relationships we build with clients and their customers.