Technology is a cornerstone of our ongoing success. Our ability to develop 'stand-alone' systems is as important as our ability to integrate with a client's own system.

A number of standard systems are utilised to support business operations in FTS. These are supplemented by robust, bespoke systems hosted by Cardif Pinnacle. Standard systems include:

• Definity Switch/ACD
• Witness Call Recorder
• RIALTO Dialler
• Liquid Scripting
• MS Office
• Quick Address
• Bank Wizard

FTS' supporting systems and telecoms enable the integration of inbound and outbound activity should clients require it.

FTS has a dedicated IT support team who manage and monitor the performance of our systems and telecoms infrastructure. On-site IT support is always available when a campaign is in progress.

Our technology can add significant value to the service we offer our clients; our team of trained developers and support staff are able to satisfy the most complex technical requirements, be they telecom systems, data handling or web-based.

Cardif Pinnacle's dedicated Innovations Team seeks to ensure that FTS and Cardif Pinnacle remain at the forefront of all relevant developments in technology.